Privacy Policy
# Privacy Policy
**Last Updated: July 2026**
At **NIU**, operating under **Chawla Foods and the Chawla Group**, we respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, contact us, or use any of our online services.
By using our website, you agree to the practices described in this Privacy Policy.
## 1. Information We Collect
We may collect the following information when you visit our website or place an order:
* Full name
* Phone number
* Email address
* Billing and delivery address
* Order and purchase details
* Payment-related information
* Messages, inquiries, reviews, and feedback
We only collect information that is reasonably necessary to process your orders, provide customer service, improve our website, and operate our business.
## 2. How We Use Your Information
We may use your personal information to:
* Process and confirm your orders
* Arrange delivery of your products
* Contact you regarding your order
* Provide customer support
* Manage payments, returns, refunds, or complaints
* Improve our products, services, and website experience
* Prevent fraudulent or unauthorized transactions
* Send promotional messages, offers, or product updates where permitted
* Comply with legal, regulatory, and business requirements
You may opt out of promotional communications at any time by contacting us or using the unsubscribe option where available.
## 3. Payment Information
Payments may be processed through third-party payment providers. NIU may not directly store your complete debit card, credit card, bank account, or digital wallet details.
Payment providers process your information according to their own privacy policies, security procedures, and terms of service.
For Cash on Delivery orders, we may collect the information necessary to confirm and deliver your order.
These providers may only receive the information needed to perform their services. Their handling of information is also governed by their respective privacy policies. Shopify provides merchants with privacy tools and policy settings, but the store remains responsible for ensuring that its policy accurately reflects its actual data practices. ([Shopify Help Center][1])
## 4. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
* Keep the website functioning properly
* Remember your preferences
* Maintain your shopping cart
* Understand how visitors use our website
* Measure website and advertising performance
* Display relevant promotions and advertisements
* Improve website security
You may manage or disable cookies through your browser settings. Disabling certain cookies may affect the performance of some website features.
## 5. Marketing Communications
With your consent or where otherwise permitted, we may send you information about:
* New NIU products
* Special offers and discounts
* Promotions and events
* Order reminders
* Customer surveys
* Brand updates
You may withdraw your consent or unsubscribe from marketing communications at any time. However, we may still send essential messages related to your orders, payments, deliveries, or customer service requests.
## 6. How We Share Your Information
We do not sell or rent your personal information.
We may share necessary information with:
* Shopify and website service providers
* Payment service providers
* Delivery and courier partners
* Marketing and analytics providers
* Professional advisers
* Government authorities or regulators when legally required
* Business partners involved in fulfilling your order
We may also disclose information where necessary to protect NIU, our customers, our rights, or the security of our website.
## 7. Data Retention
We retain personal information only for as long as reasonably necessary to:
* Complete your orders
* Maintain business and transaction records
* Provide customer support
* Resolve disputes
* Prevent fraud
* Fulfil accounting, tax, regulatory, and legal obligations
When information is no longer required, we may securely delete or anonymize it.
## 8. Your Privacy Choices
Subject to applicable requirements, you may contact us to:
* Ask what personal information we hold about you
* Request correction of inaccurate information
* Request deletion of certain information
* Withdraw marketing consent
* Ask questions about how your information is used
* Request closure of your customer account
Some information may need to be retained for legal, accounting, fraud-prevention, or order-record purposes.
## 9. Children’s Privacy
Our website and products are not intended to collect personal information directly from children without the involvement of a parent or legal guardian.
Parents or guardians who believe that a child has submitted personal information to us may contact us and request its removal.
## 10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
* Changes to our business operations
* New website features
* Changes in third-party services
* Legal or regulatory developments
* Improvements to our privacy practices
The updated version will be published on this page with a revised “Last Updated” date.
## 11. Contact Us
For questions, requests, or concerns regarding this Privacy Policy, please contact:
**NIU – Chawla Foods**
**Email:** admin@niu.com.pk
**Phone:** 0304-111 6700
**Website:** www.niu.com.pk
**NIU — All About Good Milk.**